Yes. We can often use artwork created with AI tools, provided the file meets our production requirements. The quality and usability of AI-generated artwork can vary, so additional artwork preparation or cleanup may be required before production.

Many AI-generated images are created as raster (pixel-based) graphics rather than vector artwork. While they may look great on screen, they often need to be recreated or converted into clean vector artwork before they can be engraved, laser cut, or used for certain printing methods.

Possibly. If your artwork needs to be redrawn, converted to vector format, simplified, or cleaned up for production, artwork charges may apply. We'll review your files and let you know if any additional work is needed before production begins.

In many cases, yes. We can often recreate or convert AI-generated artwork into a production-ready vector file suitable for engraving, signage, awards, and promotional products. The complexity of the artwork will determine the time and cost involved.

Not always. AI-generated artwork may contain extremely fine details, gradients, textures, or effects that don't translate well to engraving, laser marking, or other decoration methods. We may recommend simplifying the artwork to achieve the best final result.

Customers are responsible for ensuring they have the legal right to reproduce and use any artwork they submit, including artwork created with AI tools. If your design includes recognizable logos, trademarks, copyrighted characters, or other protected content, we may be unable to reproduce it without proper authorization.

An EPS (Encapsulated PostScript) file is a vector artwork file commonly created in Adobe Illustrator or CorelDRAW. Because vector artwork can be scaled to any size without losing quality, it is one of the preferred file formats for engraving, sandcarving, laser marking, UV printing, and other personalization methods.

Vector artwork is created using mathematical paths, allowing it to be enlarged or reduced without losing quality. Raster artwork (such as JPG, PNG, GIF, or BMP) is made of pixels and can become blurry or jagged when resized. Vector artwork produces the cleanest and sharpest results for most personalization methods.

We prefer vector artwork such as AI, EPS, PDF, SVG, and CDR files. High-resolution JPG and PNG files (300 DPI or greater) may be acceptable for certain printing applications, but many engraving and marking projects still require vector artwork.

Maybe. It depends on the quality and intended use. High-resolution images may work for some printing and personalization methods, but engraving and precision marking generally require vector artwork. If your file isn't suitable, we can often recreate or convert it for an additional artwork charge.

Website images are often low-resolution and may not produce quality personalization results. If possible, request the original vector artwork from your marketing department or graphic designer. If that's unavailable, we can review the image and discuss recreation options.

Yes. We regularly recreate logos, clean up low-quality artwork, and convert images into production-ready vector files. Artwork charges may apply depending on the complexity of the project.

If your artwork is already production-ready, there is typically no artwork charge. Projects requiring cleanup, recreation, vector conversion, or extensive editing may incur artwork fees. We'll always notify you before any billable artwork begins.

We maintain a large font library and can match many common fonts. If you're using a specialty font, please provide the font name or font file whenever possible. Converting text to outlines or curves before submitting artwork helps ensure accurate reproduction.

Artwork can be uploaded using the form on this page or emailed directly to your Arch representative. Please include your company name, order number (if available), or a brief project description so we can match the files to your order quickly.

Absolutely. Whether you need a simple text layout, a logo recreated, or artwork prepared for engraving, printing, or another personalization method, our graphics team can help. We'll discuss your project and let you know if any artwork charges apply before work begins.

Your Arch Engraving representative is always happy to help. If you're unsure whether your artwork is suitable, send us what you have and we'll review it before production begins.

In most cases, no. Artwork proofs require design time and are generally created after an order has been placed. If a pre-order proof is requested, artwork charges may apply.

Most proofs are emailed within 4-5 business days after your order has been entered and all necessary artwork has been received.

Once your proof has been approved, your order moves into production. Standard production time is typically 4-5 business days, although larger or more complex orders may require additional time.

Once a proof has been approved, it is considered final. Additional changes may delay production and may require additional artwork or setup charges.

Two proof revisions are included at no additional charge. Additional revisions may incur a revision fee.

Yes. We can often reproduce handwritten notes or signatures from a clear, high-resolution scan or photograph. Better-quality originals produce better personalization results.

It depends on the material and the image quality. Some photographs can be laser engraved after artwork preparation, while others are better suited for full-color UV printing. Send us your photo and we'll recommend the best process.

Yes. We can engrave, mark, or print QR codes, barcodes, serial numbers, and variable data on many products. For best results, please provide the original digital file whenever possible.

Yes. We personalize many customer-supplied items, including drinkware, knives, tools, jewelry, cutting boards, and keepsakes. We'll evaluate your item to determine which personalization method is the best fit before beginning work.

While we exercise great care when handling customer-supplied items, every personalization process carries some inherent risk. Certain materials may react differently during engraving, marking, or printing. Please review our customer-supplied item policy for complete details.

We can reproduce very small text and detailed graphics, but readability depends on the material, decoration method, font, and artwork. Extremely fine details may not reproduce clearly on every product.

We can personalize items ranging from jewelry and pens to large plaques and signs. Larger decoration areas generally require additional production time and may affect pricing.

Yes. We have a large collection of award wording ideas for recognition, retirement, appreciation, sports, education, memorials, and more. Our Award Wording Guide can help if you're looking for inspiration.

Yes, provided you own the artwork or have permission from the copyright or trademark owner. We may request authorization before reproducing protected artwork.