Most orders are completed within 5-7 business days after your proof has been approved. Larger or custom projects may require additional production time.

Yes. Rush service is available depending on our current production schedule and equipment availability. Please contact our Sales Department for availability and pricing.

Some products, such as promotional items, require minimum order quantities set by the manufacturer. Most awards, plaques, and personalized items do not have minimums.

Absolutely. Simply let us know you'd like to reorder a previous project and provide your previous order number or as much information as possible.

We're currently working on online ordering. In the meantime, you can get started by emailing Sales@ArchEngraving.com, calling us, or visiting either of our locations.

Of course. Email our Sales Department with your project details, including the product, quantity, personalization, artwork, and any size requirements, and we'll prepare a quote for you.

Yes. We offer up to two complimentary digital proofs upon request before production begins. Simply let your sales representative know you'd like to review a proof.

Your order includes two complimentary proofs or revisions. Additional revisions may incur a small artwork charge.

Please review your proof carefully before approving it. Once a proof has been approved, it becomes the customer's responsibility. Any changes requested after approval may require additional charges and could delay production.

Production-ready vector artwork is preferred, including Adobe Illustrator (.AI), CorelDRAW (.CDR), EPS, and vector PDF files.

Yes. We can recreate, clean up, or convert most artwork into production-ready files. Please visit our Artwork Guidelines page for pricing and additional information.

Yes. Variable personalization is one of our specialties. We can engrave or print unique names, titles, numbers, and other information on each item.

In most cases, yes. We gladly accept many customer-supplied items. Contact our Sales Department to verify compatibility before bringing your item in.

We can personalize a wide variety of materials, including metal, glass, crystal, wood, acrylic, plastic, leather, and more. If you're unsure about your item, just ask.

Yes. We can often match company branding and PMS colors whenever possible. Additional artwork or color matching charges may apply.

Yes. We proudly ship coast-to-coast using UPS and USPS. We can also ship using your UPS account if preferred.

Yes. Orders may be picked up at either our Fenton or Kirkwood location. Larger items may require pickup at our Fenton facility. Local courier delivery may also be available.

You'll receive an email notification from shipping@archengraving.com when your order is complete or has shipped.

Yes, in most cases. Please contact our Sales Department for details and any additional shipping charges that may apply.

For products purchased through Arch Engraving, setup is generally included. Customer-supplied items typically require a setup charge starting at $30.

Sometimes. Artwork charges may apply if files need to be recreated or modified. Setup fees may also apply depending on the product and decoration method.

Yes. Many of our products qualify for volume pricing. Contact our Sales Department for a custom quote.

We do not currently offer special nonprofit or educational pricing. However, we'd be happy to provide competitive pricing for your project.

Yes. We offer SAGE pricing for qualified distributors. Please contact our Sales Department for more information.

We're currently reviewing discount programs for first responders and military personnel. Please contact us for the latest information.

Changes can typically be made until your proof has been approved. Once a proof is approved, production may begin immediately, and additional changes may not be possible or may incur additional charges.

Absolutely. Our experienced sales team is happy to recommend products based on your event, budget, and personalization needs.

Yes. We securely archive customer artwork and previous order information whenever possible, making future reorders quick and easy.

If your order arrives damaged, please contact us as soon as possible. We'll work with you to resolve the issue and determine the best solution, whether that's a replacement, repair, or claim with the shipping carrier.